Our Backstory
In the early 2000s, our co-founder Danny, like many people in the U.S., became overwhelmed with debt and reached a point where he needed help. As he looked for programs and resources, he came across a lot of misleading information and pressure from companies that made his experience even more stressful, isolating and uncomfortable. So when he and his co-founder, Alex, started National Debt Relief, they vowed to radically change that.
“Born out of personal experience,
National Debt Relief is close to our hearts.”
We put integrity, connection, and growth at the center of everything we do. Today, we have a thriving team of over 2,500 team members across 13 disciplines, all of whom share a commitment to helping people get out of debt and changing their relationship with money through compassionate, human-centric guidance; skill development and behavioral change. We call this our Whole Human FinanceTM approach to debt relief.
A Bit More About Us
National Debt Relief is a leader in debt settlement, and the largest debt relief company in the U.S. We’ve been dedicated to providing a trusted and dependable service that our clients can rely on since 2009.
- Since 2009, we have helped over 600,000 clients resolve unsecured debt across ~3 million creditor accounts
- We have the largest, most extensive coverage with 51 states and territories
- We have ~2.500 team members and have been awarded one of the “Great Places to Work” for four consecutive years. We were also voted one of the Best Workplaces in NY 2024 by Fortune.
Our long-standing commitment to human-centric debt relief has been recognized by top agencies and organizations
We’re Dedicated To A Top-Notch Client Experience
Learn More About Our Teams
Sales
Our Sales Team is the first human touch point for our clients. They help people assess whether our program is right for them, what other options may exist, and get them enrolled in the program.
Client Success
Our Client Success Team is the main customer service touchpoint and supports our clients throughout their debt journey. This team helps guide clients through the program, presents settlement offers, answers questions and ensures their success within the program.
Negotiations
Our Negotiations Team works to gather our clients’ debt information and verifies their eligibility for our program. They also negotiate with creditors to settle the debt owed by the client at a reduced rate.
People
Our People Team works with prospective and current team members – from assessing mutual fit for a role and onboarding to ongoing people support, learning and development needs.
Marketing
From acquisition to retention, the Marketing Team connects with prospective clients across a variety of touch points to help them understand what we do and how we can help them.
Client Experience
Our Client Experience Team is the voice of the client, and whose goal it is to create a best-in-class experience for them – from lead stage to graduation and beyond. This team works across departments to ensure clients’ needs are continuously met, implementing programs and process improvements that reduce friction points and improve the client journey.
Product
Our Product Team is dedicated to making our client and agent experience quick, easy, and hassle-free. From our online enrollment and our Client Portal to our internal agent tools, our product managers and designers make sure our clients and internal agents have the best possible experience.
Quality
Our Quality Team works across departments to make sure we’re delivering the best possible product and service. They perform audits and evaluations to continuously test and learn our way into a best-in-class experience for our clients.
Finance
Our Finance Team collaborates with all departments to provide analytical and strategic support to ensure smooth and effective financial and operational decision-making.
Workforce Management
Our Workforce Management Team oversees staffing allocation, optimization, and forecasting to align business needs with staffing positions and utilization, and work with leadership to ensure we meet operational objectives.
Information Technology
Our IT Team supports, maintains and improves our tech infrastructure to enable our team members with the use of cutting-edge technology solutions.
Client Loyalty
Our Client Loyalty Team works with clients who are considering canceling their program with the goal of assessing and understanding each client’s situation and finding a solution in the best interest of the client’s goals.
Correspondence
Our Correspondence Team is responsible for managing all incoming and outgoing physical mail and packages, as well as equipment requests. They handle sensitive materials and ensure efficient and timely delivery of documents and equipment, all while working cross-functionally with almost every team in the organization.
Engineering
Our Engineering Team is consistently innovating to design, develop, and improve our products and systems, for both our clients and internal teams. They have a sharp focus on creating the most seamless and efficient experience for everyone who interacts with National Debt Relief.
Compliance & Consumer Affairs
Our Compliance and Consumer Affairs Team plays a critical role in our commitment to operating in the best interest of our clients. They make sure we’re holding ourselves accountable to industry and regulatory best practices and guide our teams on all things compliance. This team also holds deep relationships with regulatory and industry leaders and supports business development, brand reputation, and philanthropic initiatives across the organization.
